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Click on any category below, or browse the FAQ list directly to find what you're looking for.

Registration & Account

Find answers to all your questions about opening an account on hbet — what information you'll need, age verification, and account management.

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Deposits & Withdrawals

Everything you need to know about payment methods — bKash, Nagad, Rocket, and more — including minimum and maximum limits, processing times, and how to resolve transaction issues.

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Bonuses & Promotions

Learn how to claim and use welcome bonuses, reload bonuses, cashback, and referral offers.

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Betting & Sports

Find out how to place bets, how odds work, live betting rules, and what happens when a match is cancelled — all in this section.

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Mobile App

Find answers about downloading the hbet app, installation steps, notification settings, and app updates.

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Security & Privacy

Learn how to keep your account secure — including password changes, two-factor authentication, and how your personal information is protected.

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If you can't find the answer you need, contact our support team:
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Registration & Account

To create an account with hbet, you'll need an active mobile number or email address and a strong password. Registration takes just 2 minutes. To get started, registration page Go.

You must be 18 years of age or older to register with hbet. Accounts belonging to minors will be suspended immediately and any associated balance may be forfeited.

No. Under hbet's policy, each user is allowed only one account. If multiple accounts are detected, all of them will be suspended and any bonuses earned will be forfeited.

On the login page, click the "Forgot password?" link. A reset link will be sent to your registered email and will remain active for 30 minutes. Click the link to set a new password.

To verify your account, you'll need to upload a photo of your National ID or passport along with a selfie. Verification is usually completed within 24 hours. Large withdrawals may be restricted until verification is done.

To close your account, support@hbet-baji.comto send us an email. Make sure to withdraw your balance before closing. If you just need a break, the "Temporarily Suspend Account" option is also available.
Deposits & Withdrawals

hbet supports deposits and withdrawals via bKash, Nagad, Rocket, and bank transfer. All methods are secure and fast, with mobile banking transactions typically processed instantly.

The minimum deposit at hbet is ৳500 BDT. A welcome bonus may be available on your first deposit. For more details, visit Bonus page See it.

bKash and Nagad withdrawals are typically completed within 15 minutes to 2 hours. Bank transfers may take 1–3 business days. Withdrawals made between midnight and 6 AM may take slightly longer.

Wait 5–10 minutes first. If it still doesn't appear, contact us with your transaction ID support@hbet-baji.comto get in touch. Most issues are resolved within 1 hour.

hbet generally does not charge any withdrawal fees. However, mobile banking providers (bKash, Nagad) may deduct a small fee according to their own policies — this is outside hbet's control.
Bonuses & Promotions

First time Register after making your first deposit, the welcome bonus will be credited to your account automatically. To see the bonus amount and terms, Bonus page See it.

Every bonus comes with specific wagering requirements — meaning you'll need to place a certain amount in bets before the bonus can be withdrawn. Typically, wagering 5x–10x the bonus amount makes it withdrawable.

Share your referral link with a friend. When they sign up and make their first deposit using that link, you'll earn a bonus. For full details on the referral bonus, Rewards page you'll receive.

Every bonus has an expiry period, typically 7–30 days. If the wagering requirements are not met within that time, the bonus will be cancelled. Make sure to use your bonus promptly after receiving it.
Betting & Sports

hbet covers 20+ sports including cricket, football, kabaddi, tennis, basketball, and volleyball. All major international and domestic tournaments are included. For more details, Sports Events Visit the page.

With Live Betting, you can place bets at real-time odds while a match is in progress. Odds change every moment, so quick decisions matter. To access Live Betting, Login to proceed.

Yes. If a match is cancelled or abandoned, the full stake will be refunded to your account — usually credited to your balance within 24 hours.

Once a bet is confirmed, it generally cannot be cancelled. However, some events offer a Cash Out option that lets you settle your bet for a set amount while the match is still in progress.

hbet uses decimal odds. For example, odds of 2.50 mean a BDT 100 bet returns BDT 250 if you win (BDT 150 profit). Formula: Winnings = Stake × Odds. For more tips, Betting Tips Read it.
Mobile App

Download the hbet app directly from our App page to download. Both Android and iOS versions are available. Do not download from third-party sites — this poses a security risk.

First, go to your phone's Settings > Security and enable "Unknown sources". Then App page to download and install the APK. Once installation is complete, turn off "Unknown sources" again.

Start by closing the app and reopening it. If that doesn't help, clear the app cache (Settings > Apps > hbet > Clear Cache). If the problem persists, uninstall the app and reinstall it fresh.

When a new update is available, you'll see a notification as soon as you open the app. Just tap the update button and the latest version will install. The most recent version is always On the app page, will be available.

Yes. The hbet app offers everything the website does — live betting, deposits, withdrawals, bonus claims, and support. You'll also get push notifications for offers and match updates, so you'll never miss a beat.
Security & Privacy

Yes. hbet uses SSL encryption to keep all data secure. Your personal and financial information is never shared with any third party. For more details, Privacy Policy Read it.

Go to your account settings and enable 2-step verification under the "Security" section. Each time you log in, an OTP will be sent to your mobile number. This significantly improves the security of your account.

Change your password immediately and support@hbet-baji.com-. Our support team will review your account promptly and take the necessary action.

Use at least 8 characters, including uppercase and lowercase letters, numbers, and special characters (e.g., @, #, !). Do not use your name or date of birth as your password.
Responsible Gaming

Yes, hbet is committed to responsible betting. Our platform offers tools such as deposit limits, temporary self-exclusion, and self-assessment options. To learn more, Responsible Gaming Visit the page.

Go to the "Responsible Gaming" section in your account settings to set daily, weekly, or monthly deposit limits. Once a limit is set, you'll need to wait 24 hours before making any changes.

Stick to a set budget and avoid making decisions in the heat of the moment after a loss. Use the self-exclusion option if needed. For further help, Responsible Gaming View page.

hbet strictly follows an 18+ policy. Age is verified at registration, and additional verification may be requested for accounts flagged as suspicious. Use parental controls on your device to protect younger members of your household.
Support

Still have questions?

Our team is available 24/7, every day of the week. Reach out whenever you need help.

Email Support

Send us a detailed description of your issue and we'll get back to you, usually within 1–2 hours.

support@hbet-baji.com
Live Chat

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Terms & Conditions

Read our full documentation for detailed rules on bonuses, payments, and betting.

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